All returns or exchanges must be authorized by a Customer Service Representative prior to returning the product. Please contact us to speak with a Customer Service Representative.

DAMAGED PART RETURN PROCEDURE - Use these guidelines when the part you received is faulty, damaged, or goes bad within the warranty period.

INCORRECT PART SHIPMENT RETURN - Use these guidelines when the part you receive is not the same part you ordered from us.

OTHER RETURN PROCEDURES - Use these guidelines for any  return situations not covered by the first two descriptions above and for returns which are no fault of the company.

Damaged Part Return Procedure

1. Obvious damage to packages must be noted by the customer on the bill of lading at the time of receipt, or reported to delivery service and a claim must be recorded with the shipper. Hidden damages must be reported to the carrier immediately.  In both cases, damages due to shipping are to be settled between the customer and the carrier. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection.

Incorrect Part Shipment Return

1. If the part received is not the same part which was ordered by the customer please call us to speak with a customer service representative and obtain a return authorization.

2. A call tag will be issued for the item and a shipping company will pick up the part for return to us.

3. The correct replacement part will be sent to you free of charge.

4. We must receive the return item within the 60 day warranty period for the item to be considered under warranty and a free exchange to be inititated.

5. If the item is not received by us within the 60 day warranty period, no exchange or refund will be allowed.

6. When shipping parts back, REMEMBER to include a copy of your ORIGINAL RECEIPT.

7. If you paid with a credit card, please allow 2-3 days for the credit refund to show up on your credit card transaction history.  In the event you paid with a check, please allow for 2-3 weeks for receipt of the refund check. Any restocking or non-refundable shipping fees will be taken out of the amount refunded.

Other Return Procedures

This return policy covers the following situations and others which are not the fault of the company.

• The customer orders the incorrect part from our web site through no fault of the company.

• The customer receives the part in good condition and decides for some reason that they do not want the part.

• The customer refuses the part shipment and the part is returned to us

1. Contact us to speak with a customer service representative and obtain a return authorization.

2. You must pay the shipping company of your choice to return the item to us at the address listed on the shipping label of the package.

3. Shipping/handling charges are non-refundable!

4. A 15% restocking fee is charged on all returns returned to us which are returned due to no fault of the company.

5. If the item is not received by us within 60 days, no refund will be given.

6. When shipping parts to us, REMEMBER to include a copy of your ORIGINAL RECEIPT.

7. All returned items must be unused and in resalable condition, including original packaging. No returns or exchanges on merchandise that shows signs of having been installed, modified, mounted, scratched or defaced will be allowed. Merchandise returned in non-sellable, incomplete, or not new condition will be returned to the buyer at your expense.

8. We do not pay shipping, handling, customs fees, taxes or insurance for returned/exchanged items, this is at buyer's cost and risk.

9. If for any reason an order is refused at time of delivery, refused shipments sent back do not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements for refused shipments to be reshipped.

10. If you paid with a credit card, please allow 2-3 days for the credit refund to show up on your credit card transaction history.  In the event you paid with a check, please allow for 2-3 weeks for receipt of the refund check from us. Any restocking or non-refundable shipping fees will be taken out of the amount refunded.